IT Support · Burnaby
IT Support in Burnaby
Helpdesk, onsite visits and fully managed IT for Burnaby businesses, run by a local team with offices on both sides of the city. Since 2008. No long-term contracts. No surprise charges. No BS.
What You Get
Helpdesk, onsite and everything in between
Use us for day-to-day IT support in Burnaby, or hand us the whole stack. Every service below is available standalone or as part of one flat monthly plan.
Responsive Helpdesk
Real local people on phone, email and portal. Most everyday issues are fixed remotely, without waiting for a truck.
Onsite in Burnaby
When hands-on help is needed, a technician drives in from downtown Vancouver or Port Coquitlam, whichever is closer to you.
Fully Managed IT
Monitoring, helpdesk, security, patching and strategy in one all-inclusive plan at a flat per-user price. Month-to-month.
Cybersecurity
A fully managed MDR, EDR and SIEM suite that protects your endpoints, email and network around the clock.
Microsoft 365 & Cloud
Migrations, licensing, Teams, SharePoint and cloud infrastructure, set up properly and supported after the cutover.
Backup & Recovery
Automated, tested backups of your critical systems, with a disaster recovery plan you’ll actually be glad exists.
Onsite Coverage
One IT team, both sides of Burnaby
Burnaby sits right between our two offices. A big share of Metro Vancouver’s real work gets done here: professional firms, consultancies and head offices fill the towers around Metrotown and Brentwood, while manufacturers and distributors run plants and warehouses through Big Bend and Lake City. When a server, workstation or network drops, every minute costs money, and you need an IT team that actually picks up the phone.
Revotech has supported businesses across the Lower Mainland since 2008, and the geography works in your favour. Our downtown Vancouver office at 401 W Georgia St covers the west side via Hastings and Canada Way. Our Port Coquitlam office at 2071 Kingsway Ave reaches the east side down the Lougheed Highway or Highway 1. Onsite help comes from whichever office is closer, not from a dispatcher three time zones away. It is the same way we work for clients across the bridge in Vancouver.
Most problems never need a site visit at all. Our helpdesk handles the everyday stuff remotely, and if you would rather stop thinking about IT entirely, our managed IT services cover everything for one flat monthly price per user. If you run a plant or warehouse in Big Bend or Lake City, we handle shop-floor workstations, warehouse Wi-Fi, label printers, scanners and the ERP that ties it together. See how we support manufacturing and distribution operations across Metro Vancouver.
FAQ
Frequently asked questions
Do you provide onsite IT support in Burnaby?
Yes. Most issues are resolved remotely by our helpdesk, but when a job needs hands on site we send a technician from downtown Vancouver or Port Coquitlam, whichever office is closer to you. Burnaby sits between the two, so onsite IT support reaches every corner of the city, from Brentwood towers to Big Bend warehouses.
How much does IT support in Burnaby cost?
Our managed plan is a flat $149 per user per month, and it covers everything: helpdesk, onsite visits, 24/7 monitoring, cybersecurity, backup and Microsoft 365 support. There are no long-term contracts, everything is month-to-month. See the full breakdown on our pricing page.
Can you support our plant or warehouse in Big Bend or Lake City?
Absolutely. We support manufacturing and distribution operations across Metro Vancouver: shop-floor workstations, warehouse Wi-Fi, label printers, barcode scanners and the ERP systems behind them. Our Port Coquitlam office reaches Burnaby’s industrial areas directly via the Lougheed Highway and Highway 1.
Do you offer after-hours or emergency IT support?
Our office hours are Monday to Friday, 8:00am to 5:00pm PT, but monitoring runs 24/7, so many issues are caught and fixed before you notice them. Managed clients also get 24/7 emergency support, so a server failure on a Saturday doesn’t wait until Monday.
We already have an internal IT person. Can you still help?
Yes. Our co-managed IT option backs up your internal team with extra hands, enterprise tooling and 24/7 monitoring. Your person keeps running the day-to-day, and we step in for the gaps, the after-hours work and the bigger projects.
Get IT support in Burnaby that answers
Book a meeting and we’ll look at your current setup, tell you what we’d fix first and give you a straight answer on pricing. We’re rated 5.0 stars on Google, and we’d like to keep it that way.